Maison Clarey respects personal data and is committed to handling it fairly, transparently, and only for legitimate purposes connected with our website and communications.
1. Scope and who we are
This Privacy Policy applies when you visit the Maison Clarey website or contact us using the details shown on the site. In this policy, “Maison Clarey”, “we”, “us”, and “our” refer to Maison Clarey, operated by LUVEX BEAUTY.
Our contact address is No. 22, 8th Floor, Metro Centre, No. 32 Lam Hing Street, Kowloon Bay, Hong Kong.
2. Information we collect
Information you provide
If you email us, we receive the information included in your message, such as your name, email address, organisation, and the contents of your enquiry. You decide what information to provide, but we may not be able to respond if essential contact details are missing.
Website and device information
When you browse the site, our first-party analytics may record information about how the site is used, including:
- a randomly generated visitor identifier and session identifier;
- pages viewed, links or buttons selected, and approximate scroll depth;
- referring page, browser and device type, screen dimensions, and user-agent information;
- event times and technical server log information, which may include an IP address.
The visitor identifier is stored in your browser’s local storage and the session identifier in session storage. These technologies help us recognise a returning browser and distinguish visits. They do not give us your name or email address.
3. How we use information
We use the information described above to:
- operate, maintain, secure, and troubleshoot the website;
- understand site performance and how visitors engage with its content;
- improve navigation, presentation, products, and communications;
- respond to product, retail, distribution, or other enquiries;
- protect our rights and comply with applicable legal obligations.
We do not currently use the website analytics described here for behavioural advertising, and we do not sell your personal data.
4. Storage and disclosure
Website analytics are stored in systems used to operate the Maison Clarey website. Email correspondence is handled through our email service. Information may be processed by service providers that support our hosting, infrastructure, communications, security, or professional advice.
We ask service providers to use information only for the services they provide to us and to protect it appropriately. Some providers may process information outside Hong Kong. Where applicable, we take reasonable steps to safeguard information transferred across borders.
We may also disclose information where reasonably necessary to comply with law, respond to lawful requests, protect safety or rights, investigate misuse, or in connection with a reorganisation or transfer of our business.
5. Your choices and rights
You can clear or block local storage through your browser settings. Clearing local storage removes the visitor identifier stored on that browser; blocking it may affect analytics but should not prevent you from reading the site.
Subject to applicable law, you may ask whether we hold personal data about you and request access to or correction of that data. You may also contact us with a privacy question or concern. We may need to verify your identity before completing a request, and lawful exceptions may apply.
If you are in Hong Kong, these rights are governed by the Personal Data (Privacy) Ordinance (Cap. 486). You may also contact the Office of the Privacy Commissioner for Personal Data, Hong Kong.
6. Security and retention
We use reasonable administrative and technical measures designed to protect information against unauthorised access, loss, misuse, alteration, or disclosure. No internet service is completely secure, so we cannot guarantee absolute security.
We retain information only for as long as reasonably needed for the purposes described in this policy, including operating and improving the site, responding to enquiries, resolving disputes, and meeting legal or record-keeping obligations. We then delete or anonymise it where reasonably practicable.
7. Changes to this policy
We may update this Privacy Policy to reflect changes to our practices, services, or legal obligations. The revised version will appear on this page with a new “Last updated” date. Material changes may also be highlighted on the website where appropriate.
8. Contact us
To make a data access or correction request, or to ask a question about this policy, contact us using the details below. Please write “Privacy request” in the subject line so we can direct your message appropriately.
No. 32 Lam Hing Street, Kowloon Bay, Hong Kong [email protected]